Pres-sales service

      1. Systematic plan

Support overall and professional power and environment monitoring consultation service, and provide custom mode plans of both preliminary and middle-and-long terms to guard the client’s short term investment and long term profit.

      2. Design consultation

We have professional design team to make delicate solutions according to different regions and industries. We start from our clients’ operation management , focusing on making the best, professional solution to reach the goal of one design and lifetime use.

      3. Specialized service

According to clients’ business need and function need, we analyze and research different interfaces, management scenes, business operating modes to customize and develop each industry’s exclusive part and transform from homogenized simple monitoring alarming system service to intelligent analytic system service and special application management system service.


Scene application

      1. Installing adjustment

We have experienced construction teams to install and adjust and eventually offer great service and intact documents to our clients.

      2. Training and instructing

According to the need of the system and device, we provide training plan, training outline and organize different levels of training classes to satisfy our staff and clients’ various training needs.

 

Post-sale service

      1. Regular maintenance

We will make a regular check, both wide and deep, about the reliability, safety, manageability and systematic appearance of the system. And we will eliminate systematic potential threat in time to reduce our clients’ risk to the least.

      2. Value-added service

According to periodical detecting results, we provide the upgrade and optimization service of both hardware and software to make sure the monitoring system can operate stably in a long run. 

      3. Technical support

We have experienced post-sale engineers, who can have real-time conversation with our clients throughout the day to help solve their problems and support technical instructions. We will open up client files to carry out lifetime service.

      4. Disorder respond

When we receive our users’ need, we will have a 7-day-and-24-hour hot line and appoint our engineers to offer remote consultative service. If the problem can be solve on the phone, our engineer will give rapid rely. If not, he will put forward a solution and tell the client. If the problem need to be maintained in the scene, the engineer will arrive as soon as he can to solve the problem to make the system work again.

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Email:bonsoninfo@bonsoninfo.com

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